Customer Service Manager

Lead the delivery of exceptional customer experiences in-store by overseeing operational execution and driving service excellence.  

Key Responsibilities 

• Coach and develop Warehouse and Customer Service teams’ knowledge and capability.  
• Deliver a positive store atmosphere to create a great customer experience and effectively resolve any customer complaints and queries.  
• Ensure store is meeting all compliance and legislative requirements.  
• Monitor the store activities to ensure it aligns with the businesses core policy and standard operating procedures.  
• Establish and oversee effective warehouse inventory management processes and systems.