Sales Team Member- Sales and Service Hub

As a Sales Team Member- Sales and Service Hub your role is to deliver a positive channel experience to the customer and effectively resolve issues in a timely manner.

Key responsibilities for the role are:

• Create sales orders and payment links for customers and ensure pay links are actioned
• Work collaboratively with stores to ensure incomplete sales are picked-up or delivered in a timely manner
• Utilise available resources to provide assistance and advice to customers based on CREATE sales model
• Provide customers with timely responses to telephone-based requests and effective resolution of complaints
• Ensure all activities meet compliance and legislative requirements, with particular emphasis on Consumer Law and Safety
• Work closely with stores and other teams to facilitate the effective resolution of customer issues as required
• Escalate issues in line with established processes and provide information and input for business investigations, as required.