Retail Team Member

We are seeking an enthusiastic and customer-focused Retail Team Member to join our team in New Zealand. In this role, you will create, support and contribute to a high-performance culture to enable a great customer experience across the store.

• Provide a high level of customer service standards including pre, during and post the sale.
• Achieve sales targets for you and your store by: 
  • Putting the customer at the centre of everything you do and creating “Raving Fans”
  • Participating in all suppliers, compliance and sales training modules
  • Participate in the STARS coaching program to learn and demonstrate the required sales behaviours
  • Understand the JB HiFi 5 Steps of selling and demonstrate in all customer interactions
• Demonstrate safe work practices and assist the company in providing a safe and healthy environment. 
• Contribute to the JB HI-FI brand and store experience by assisting with merchandising of all products on the sales floor, adhering to JB Hi-Fi Merchandise standards
• Enable a safe work environment for you, your team and customers, ensuring all OHS policies and procedures are adhered to.
• Support the efficient delivery and processing of stock into store, following store receiving processes
• Manage order fulfilment (delivery & click and collect) in line with procedures, including product pick and pack & dispatch, order fulfilment enquiries
• Engage positively with Store Management, take on board feedback to continuously grow and learn
• Assist with customer service requirements on the counter and on floor payment devices
• Assist the Store Management team, where required across our Sales, Merchandise and Operations areas