Customer Solutions Coordinator – Post Sales Support (Full Time)

As the Customer Solutions Coordinator – Post Sales Support you will be responsible for providing exceptional multi-channel customer service and ongoing loyalty, by understanding customer issues and needs, and finding a resolution to post sale enquiries and escalated complaints. 

Key responsibilities include, but are not limited to:

• Provideing frictionless post sale service across multiple channels to customers seeking support on promotional, post-sale, Gold Service Extras, Home Services or centralised complaint channels.
• Promptly investigating, triaging or resolving customer complaints to reach satisfactory outcomes that compliantly drive customer engagement and loyalty.
• Collaborating with internal and external stakeholders (for example Contractors, outsourced service providers, suppliers and agents) to better meet customer needs and improve processes that impact customer satisfaction.
• Identifying, investigating and escalating issues which may indicate defects that could result in compliance breach, reputational risk or financial loss.
• Supporting processing of customer requests and administrative needs to support customers and the Customer experience function.
• Ensuring the secure management of customer data to ensure transparency and accuracy of all customer information throughout the customer lifecycle.