Consumer Financing Coordinator

The Opportunity:

Jetson Home makes it easy for homeowners to replace their HVAC systems with modern heat pumps — fully online, instant quotes, no pressure. Our financing program is a core part of why customers choose us, and this role exists to own and evolve that entire ecosystem across five markets, four lender tiers, multiple government programs, and a future captive lending platform.

The Consumer Financing Coordinator sits at the intersection of lender relationships, government programs, sales operations, and product development — keeping the financing process running smoothly for every customer while simultaneously helping build the next generation of Jetson's lending capabilities.

• High-impact role at a company where financing is a competitive differentiator, not an afterthought
• Direct exposure to captive lending program development — a rare opportunity at a company this stage
• Collaborative, low-bureaucracy environment where your work is visible and your input is valued
• Remote-first with a team spread across the US and Canada

What You Will Do:

Lender & Program Management

• Serve as a point of contact for Jetson's network of financing partners, including first-look lenders and waterfall providers 
• Monitor approval rates, funding timelines, and performance metrics across all lender tiers and flag anomalies early
• Manage ongoing relationships with government and utility program administrators across all five markets: Go Green (CA), Renu/Westerra/Elevations (CO), Mass Save (MA), GJGNY/NYSERDA via Slipstream (NY), and CleanBC ESP (BC)
• Stay current on program rule changes, funding availability, and new incentive opportunities across all markets

Operations & Customer Journey

• Manage the financing workflow from application submission through final funding, including the pre-installation financing verification step
• Handle exceptions, escalations, and edge cases that arise during the customer financing process
• Coordinate handoffs between the sales team, project coordinators, and lenders to ensure nothing falls through the cracks
• Maintain and improve process documentation, including the multi-step financing flow from quote through final payment

Program Buildout & Strategy Support

• Support the evaluation and launch of Jetson's future captive lending program, including vendor selection, program design, and rollout coordination
• Help research new lending partners and government programs as Jetson expands into new markets
• Contribute to the development of the four-tier financing waterfall — ensuring the customer experience across tiers feels seamless, not like a fallback
• Track regulatory and compliance requirements across US and Canadian markets, flagging anything that affects how financing is offered or documented

Cross-Functional Collaboration

• Work closely with the engineering team on platform integrations — you won't write code, but you'll be the business owner defining requirements, testing flows, and coordinating launches
• Partner with sales to train reps on financing options, approval likelihood, and how to present financing to customers effectively
• Collaborate with operations on the pre-installation verification process to ensure financed jobs are funded before installation begins
• Collaborate with the Rebates team as these financing offers are a complementary offering to our end consumers. 

What You Bring:

• 2–4 years of experience in consumer lending, financial services operations, or a related field
• Strong organizational skills and ability to manage multiple lender relationships and workflows simultaneously
• Comfortable working across multiple markets and understanding that rules, programs, and processes differ by geography
• Clear communicator — able to translate between financial/technical partners and internal sales and operations teams
• Detail-oriented with a track record of catching errors before they become problems
• Experience with modern tools, including AI, to automate and make your day more efficient.

Nice to Have:

• Experience with home improvement, HVAC, or clean energy financing programs
• Familiarity with government or utility rebate programs (e.g., GJGNY, Mass Save, CleanBC ESP)
• Exposure to LOS platforms, loan origination workflows, or fintech partner integrations
• Experience working in a startup or high-growth environment where you've had to build processes from scratch
• Comfort with HubSpot or similar CRM tools

Job Type: Full-time, Permanent

Pay: $65,000 - $75,000 per annum

Benefits:

Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson

Extended Health Care

Disability Insurance

Education Support

Parental Leave Top Up

Work Location: In person - Vancouver

Do you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we’re looking for and are willing to use your talent to learn the rest, we encourage you to apply!