Customer Onboarding Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Onboarding Manager in [United States].

The Customer Onboarding Manager will lead the onboarding of new clients onto a complex SaaS platform, ensuring a seamless transition from sales to full platform adoption. This role combines project management, training, and customer relationship management to deliver an exceptional customer experience. You will collaborate closely with account managers, support teams, and product specialists to align onboarding activities with customer goals. Success is measured by timely onboarding, high customer engagement, and adoption rates. The ideal candidate thrives in a fast-paced environment, excels at managing multiple projects simultaneously, and enjoys coaching both customers and junior team members. This position offers a high degree of ownership, opportunity to influence processes, and exposure to cross-functional teams across the organization.

Accountabilities:

• Serve as the primary point of contact for new customer onboarding, managing timelines, deliverables, and stakeholder communications.
• Develop and maintain detailed onboarding project plans using project management tools such as Monday.com or Azure DevOps.
• Collaborate with Account Managers and cross-functional teams (implementation, product, support) to ensure successful launches.
• Conduct live and recorded training sessions tailored to customer roles and maintain comprehensive training documentation.
• Build strong, trusted relationships with customer teams to foster engagement, adoption, and satisfaction.
• Monitor and report on onboarding KPIs including project completion timelines, customer satisfaction, and training engagement.
• Lead and mentor a team of junior onboarding specialists, providing guidance, performance feedback, and professional development.
• Continuously evaluate and improve onboarding processes and training materials to enhance efficiency and scalability.

Requirements

• Bachelor’s degree in Business, Communications, or related field.
• 5+ years of experience in customer onboarding, project management, or customer success.
• Excellent organizational and follow-up skills with strong attention to detail.
• Confident communication and facilitation skills for meetings, trainings, and cross-functional collaboration.
• Experience creating or maintaining customer-facing documentation, SOPs, or training playbooks.
• Ability to manage multiple complex projects with competing deadlines.
• Self-motivated, proactive, and results-oriented with strong problem-solving skills.
• Comfortable adapting to new concepts, technologies, and processes as the company evolves.
• Bonus: PMP certification, proficiency in project management tools (JIRA, Monday.com, Azure DevOps), SaaS onboarding experience, instructional design background, and CRM familiarity (Salesforce, HubSpot).

Benefits

• Competitive salary with strong growth opportunities.
• Potential equity interest in a rapidly growing company.
• 401(k) plan with company matching.
• Comprehensive medical, dental, and vision insurance.
• Flexible remote work options.
• Supportive, collaborative, and innovative work culture.
• Professional development and mentorship opportunities.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile undergoes our AI-powered screening process designed to identify top candidates efficiently and fairly:

• 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
• 📊 It compares your profile to the job’s core requirements and historical success factors to calculate your match score.
• 🎯 The top 3 candidates with the highest match are automatically shortlisted.
• 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is overlooked.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once shortlisted, your profile is shared with the company, which handles the final decision and next steps, such as interviews or additional assessments.

Thank you for your interest!

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