Equipment Armor Sales Rep

🛠️ About the Role

We’re looking for a Sales Representative to join our skilled and dedicated team. You’ll be part of a close‑knit group that values expertise, integrity, and long‑term customer partnerships. Whether you’re helping a mining operation upgrade its protective plating or guiding a commercial fleet through the best armor solutions for their vehicles, your work will directly strengthen the safety, performance, and reliability of our clients’ equipment. This role is a salaried and commission based.

🔧 What You’ll Do

Order Processing & Customer Service (50%)

• Take inbound calls and emails from prospective and existing customers
• Configure protection packages based on customer equipment and application
• Generate accurate quotes with pricing and lead times
• Process orders through shipping coordination
• Answer technical questions and provide product training over the phone
• Resolve customer issues and complaints

Proactive Sales & Account Expansion (40%)

• Conduct quarterly check-in calls with existing customers
• Travel occasionally to regional customer and industry association meetings (e.g., aggregate and scrap metal & recycling and others)
• Identify expansion opportunities (hydraulic guards, sacrificial layers, additional machines)
• Follow up on and nurture all leads and referrals
• Conduct outbound prospecting to existing customer base
• Schedule replacement shield reminders based on purchase history

Sales Operations & Administration (10%)

• Maintain accurate CRM records (all calls, emails, quotes)
• Update customer contact information
• Generate weekly pipeline reports
• Coordinate with production on delivery timelines
• Assist with marketing content (customer feedback, testimonials)
• Support trade show/meeting participation, preparation and follow-up

✅ Qualifications

We’re looking for someone who brings:

• 2-5 years of experience in inside sales or customer service
• Proven track record of meeting/exceeding quotas
• Strong verbal and written communication skills
• Comfortable with phone-based selling
• Detail-oriented and process-focused
• Self-motivated and able to work independently
• Proficiency with CRM systems (Salesforce preferred)
• Willingness to travel occasionally within Southeast U.S.

Bonus if you have:

• Construction, equipment, or industrial background
• Technical aptitude (can learn specs, dimensions, applications)
• Consultative selling approach vs. transactional order-taking
• Experience with technical or engineered products
• Willingness to work in Raleigh office 5 days per week

🌟 Why Join FGS?

• Competitive pay and benefits

• Opportunities for training and advancement

• Supportive team environment

• Work that makes a real impact on safety and operations