Business Analyst – Retail Banking - Immediate Requirement

• Support the Bank’s Retail Banking transformation and system enhancement initiatives

• Act as a key interface between Retail Banking business units, IT delivery teams, vendors, and governance functions

• Ensure requirements alignment with approved business strategy, IT roadmap, and enterprise architecture principles

• Contribute to initiative scoping, feasibility assessment, and solution option evaluation for wholesale banking systems

• Elicit and document business, functional, and non-functional requirements for retail banking systems, including:

o Core retail and customer servicing systems

o Customer-facing channels (mobile, internet, branch, call centre)

o Payments, cards, and customer onboarding processes

• Prepare and maintain requirement artefacts such as:

o Business Requirements Documents (BRD)

o Functional Specifications / User Stories

o Process maps, workflows, use cases, and data flows

• Facilitate requirements workshops, walkthroughs, and sign-off sessions with stakeholders

• Work closely with:

o Retail banking, operations, finance, compliance, and risk teams

o Internal IT teams (delivery, integration, infrastructure, information security)

o External vendors and system integrators

• Support UAT planning and execution, including requirement clarification, test case validation, and defect analysis

• Manage requirement changes and impact assessments through formal change management processes

• Ensure requirements address regulatory, security, operational, and performance considerations

• Build effective working relationships with business and technology stakeholders

• Act as a trusted point of contact for clarifying business needs and resolving requirement gaps

• Support documentation and knowledge transfer for system continuity and operational readiness