Account Manager

Role Overview 

The Account Manager plays a key role in managing client relationships, leading project execution, and ensuring the successful delivery of integrated marketing initiatives. This role requires strong ownership, cross-functional coordination, and the ability to translate client needs into actionable and high-quality outputs. 

The Account Manager acts as a central point of contact between clients and internal teams, ensuring alignment, efficiency, and excellence in delivery. 

Key Responsibilities 

1. Client Management 

• Manage day-to-day client communication with confidence and professionalism  

• Build strong, trust-based relationships with clients  

• Ensure alignment on project scope, timelines, and deliverables  

• Anticipate client needs and proactively provide solutions  

2. Project Ownership & Delivery 

• Take full ownership of multiple projects and workstreams simultaneously  

• Translate client briefs into structured, actionable plans  

• Ensure timely and high-quality execution of deliverables  

• Monitor progress and address challenges proactively  

• Financial Ownership: Take full financial ownership of the project, from quotations, to POs, to invoicing.  

3. Cross-functional Coordination 

• Lead the collaboration with creative, production, and internal teams  

• Ensure clear communication and alignment across all stakeholders  

• Facilitate smooth workflows between departments  

4. Quality & Execution Excellence 

• Maintain strong attention to detail across all outputs  

• Ensure accuracy, consistency, and adherence to standards  

• Drive continuous improvement in execution  

• Account Hygiene: Ensure applying Project management tools including but not limited to: CPS, Minutes of meeting, Financial bookkeeping  

5. Problem Solving 

• Apply a solution-oriented mindset to navigate challenges  

• Identify risks early and implement practical resolutions  

• Adapt quickly in fast-paced environments  

Core Competencies 

• Strong project ownership and multitasking ability  

• Structured thinking and planning skills  

• Effective client management and communication  

• Cross-functional collaboration  

• Attention to detail and quality focus  

• Solution-oriented mindset