Asset and IT Manager

Position Summary

The Asset and IT Manager will oversee all aspects of equipment and inventory management for a fully remote telehealth organization. This role ensures that clinicians and staff have the technology and devices needed by managing inventory systems, device deployment, and vendor logistics.

Essential Duties:

1. Inventory and Asset Management

• Design, implement, and maintain a centralized inventory management system to track all company-owned assets—medical equipment, laptops, and phones.
• Create clear processes for ordering, fulfillment, and returns to support a remote and distributed workforce.
• Manage shipping and receiving logistics across multiple states, ensuring timely delivery and tracking of assets.
• Oversee vendor relationships for procurement and warranty service, ensuring cost-effective purchasing and consistent supply.
• Maintain accurate records of all inventory transactions and reconcile periodically to ensure high accuracy.

2. IT Asset Management and Deployment

• Manage the full lifecycle of laptops, tablets, and mobile devices—from purchase and setup through recovery and redeployment.
• Configure and secure all devices using an MDM platform (e.g., Kandji, Jamf, or Intune).
• Partner with HR and IT Support to streamline technology setup for onboarding and offboarding processes.
• Maintain detailed asset assignments and ensure compliance with company security and privacy policies.
• Monitor device performance and proactively plan for replacements and upgrades.

3. System Implementation and Process Improvement

• Lead the selection and rollout of an inventory and asset management system suitable for a scaling telehealth organization.
• Develop SOPs and documentation to ensure consistency, transparency, and accountability in inventory practices.
• Integrate asset tracking with key operational systems (HR, IT, and finance) for reporting and automation.
• Build dashboards and reports that provide visibility into inventory status, costs, and utilization.
• Continuously identify opportunities to streamline logistics and IT processes as the company grows.

4. Cross-Functional Collaboration and Support

• Work closely with Operations, IT, and Clinical teams to ensure logistical needs align with service delivery priorities.
• Serve as a bridge between technical and operational teams—translating business needs into efficient logistical and IT solutions.
• Provide training and guidance to team members on inventory handling, technology policies, and procedures.

Qualifications:

• Bachelor’s degree in Supply Chain Management, Business Administration, Information Technology, or related field (or equivalent experience).
• 5+ years of experience managing logistics, inventory, or IT assets—ideally in a healthcare, tech, or remote-first environment.
• Demonstrated success implementing an inventory management or asset tracking system from the ground up.
• Strong working knowledge of inventory management tools (e.g., Asset Panda, Snipe-IT) and MDM platforms (e.g., Kandji, Jamf, Intune).
• Excellent organization and time management skills, with the ability to balance strategic projects and hands-on execution.
• Familiarity with SOC 2 Type II, HIPAA and healthcare compliance standards preferred.
• Comfortable operating in a lean, fast-paced environment where systems and processes are evolving.

Physical Requirements and Work Environment:

• Work is performed in an indoor office setting
• Able to sit for several hours at a time with periodic breaks
• Ability to use fine motor skills to operate computers, office equipment and/or machinery.
• Visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer monitor; extensive reading.

EEO Disclaimer:

We are an Equal Opportunity Employer, are committed to creating a diverse and inclusive company culture, and we do not discriminate against candidates or employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under federal, state or local laws