Last Mile Team Lead - Door Delivery - Jumia (Full Time)

The Team Lead plays a pivotal role within the Door Delivery (DD) department. Their fundamental mission is to effectively assist the Manager in structuring, executing, and daily monitoring delivery operations. They are the guarantor of team alignment with performance and service quality objectives. This involves direct involvement in short-term strategic planning, real-time coordination of human and material resources, and meticulous supervision of all stages of the delivery process, from parcel preparation to final customer handover. The goal is to ensure maximum operational fluidity and achieve excellence in customer satisfaction.

Responsibilities:

1. Operational Supervision and Team Coaching:
• Lead, train, and motivate the team of delivery agents to achieve daily and weekly objectives.
• Maintain an active presence in the field to identify bottlenecks and provide immediate support.
• Verify the correct application of Standard Operating Procedures (SOPs) and safety protocols.
2. Logistics and Material Management:
• Anticipate and manage the stock of essential consumables and supplies for operations (packaging, labels, scanning equipment, etc.).
• Ensure preventive and curative maintenance of equipment used by the team (vehicles, mobile terminals, scanners).
• Optimize the allocation of material resources based on parcel volumes and delivery zones.
3. Administration of Temporary Personnel:
• Implement rigorous tracking of working hours (pointage) for temporary agents.
• Validate timesheets in collaboration with the Manager and Human Resources services to ensure accurate and timely pay.
• Participate in the onboarding and performance evaluation of new temporary agents.
4. Quality Assurance and Work Environment (5S):
• Champion the 5S methodology (Seiri, Seiton, Seiso, Seiketsu, Shitsuke) within the preparation and transit area.
• Conduct regular audits to ensure the workplace is organized, clean, safe, and compliant with internal standards.
• Promote a culture of continuous improvement based on order and discipline.
5. Incident and Exception Management:
• Take charge of the analysis and rapid processing of items or parcels with anomalies (labeling errors, damages, incorrect addresses, customer disputes).
• Implement immediate corrective actions to minimize the impact on delivery times.
6. Zero Parcels In Transit Objective (Dropshipping and OP):
• Monitor and control flows to prevent the accumulation or unplanned forwarding of parcels marked "In Transit."
• Collaborate closely with warehouse and planning teams to ensure rapid and complete daily stock rotation.
7. Operational Communication and Reporting:
• Collect, synthesize, and proactively report any critical information to the Manager that could affect the smooth running of operations (breakdowns, staffing issues, security risks, major customer returns).
• Participate in the creation of daily and weekly performance reports (KPIs).
8. Departmental Support:
• Undertake all other ad-hoc tasks or projects assigned by the Manager, contributing to the overall smooth functioning of the logistics department.

Required Skills and Qualities:

• Rigor and Organization: Demonstrate great discipline in task execution and document management. Possess a keen sense of organization to simultaneously manage multiple processes and priorities in a dynamic environment.
• Autonomy and Versatility: Ability to take initiative and operate with limited supervision. Be able to adapt quickly to various situations and master different functions within the team (multi-skilling).
• Resilience Under Pressure: Demonstrate a strong ability to maintain work quality and informed decision-making during peak activity or when facing significant time constraints.
• Mastery of Office Tools and Systems: Excellent knowledge of Office Suite software (Excel, Word) for reporting and data analysis. Aptitude to quickly integrate with the Warehouse Management Systems (WMS) or delivery tracking systems used by the company.
• Priority Management: Essential skill for evaluating the urgency and importance of tasks, allowing for optimal resource allocation to ensure critical deadlines are met.