Director, Global MSP Sales - United States
Full TimeJob Overview
About JumpCloud®
JumpCloud is Intelligent, Secure IT.
Position Overview
We are seeking an experienced, strategic, and results-driven Global MSP Sales Director to lead and scale our Managed Service Provider (MSP) business. In this role, you will have end-to-end accountability for the global MSP revenue lifecycle, managing both the net-new partner acquisition engine and the existing partner growth engine.
You will directly lead a team of Partner Account Executives (PAEs) and Business Development Representatives (BDRs) focused on landing new MSPs, alongside a dedicated MSP Account Management Team focused on driving retention, health, and deep wallet-share expansion. As a key leader, you will also collaborate cross-functionally with Marketing, Product, Enablement, and Channel Leadership to optimize our market position and partner program.
About JumpCloud®
JumpCloud is Intelligent, Secure IT.
Position Overview
We are seeking an experienced, strategic, and results-driven Global MSP Sales Director to lead and scale our Managed Service Provider (MSP) business. In this role, you will have end-to-end accountability for the global MSP revenue lifecycle, managing both the net-new partner acquisition engine and the existing partner growth engine.
You will directly lead a team of Partner Account Executives (PAEs) and Business Development Representatives (BDRs) focused on landing new MSPs, alongside a dedicated MSP Account Management Team focused on driving retention, health, and deep wallet-share expansion. As a key leader, you will also collaborate cross-functionally with Marketing, Product, Enablement, and Channel Leadership to optimize our market position and partner program.
Key Responsibilities
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Define and execute the global MSP go-to-market (GTM) strategy to hit ambitious net-new partner acquisition and net revenue retention (NRR) targets.
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Provide direct leadership, coaching, and performance management to the global team of PAEs, BDRs, and Account Managers.
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Own global forecasting, pipeline management, and revenue reporting for the entire MSP business unit.
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Oversee the global MSP Account Management function to ensure high partner satisfaction, platform adoption, and operational retention.
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Standardize account health metrics, Quarterly Business Reviews (QBRs), and growth blueprints to drive increased adoption and expansion within the existing partner book of business.
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Actively focus on Partner Success as an engine for growth, building frameworks that help existing MSPs successfully bundle, upsell, and resell our solutions to their end-customers to maximize mutual MRR expansion.
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Manage the team of Partner Account Executives (PAEs), ensuring high-velocity execution in qualifying and converting inbound MSP leads into active, revenue-generating partners.
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Oversee and optimize outbound pipeline generation strategies executed by both the BDR team and the PAEs (who share outbounding responsibilities).
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Actively participate in major industry events, conferences, and roadshows to represent the company, build executive relationships, and generate high-value pipelines.
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With Partner Enablement: Collaborate closely to drive structured partner success and velocity by expanding our specialized MSP courses and certification tracks, ensuring partners are fully equipped to sell and support our solutions.
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With Channel Leadership: Partner to continuously refine, iterate, and optimize our overarching MSP Partner Program (including tiers, incentives, and requirements) to remain a premier choice in the channel ecosystem.
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With Marketing: Partner to design, execute, and measure high-impact demand generation and account-based marketing campaigns tailored specifically to the MSP audience.
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With Product & Product Marketing: Act as the "voice of the MSP," synthesizing feedback from the field to influence the product roadmap (e.g., multi-tenancy, integrations) and perfect pricing, packaging, and positioning.
Strategic Leadership & Revenue Ownership
Existing Partner Account Management & Expansion
New Partner Acquisition (Direct PAE & BDR Management)
Cross-Functional Collaboration & GTM Alignment
Required Qualifications & Experience
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Experience: 8+ years of B2B SaaS sales leadership experience, with at least 4+ years explicitly dedicated to managing MSP / Channel Partner sales and account management teams globally or across major regions.
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Direct Team Management: Proven success managing and scaling a multi-tiered sales org composed of both hunting functions (Directly managing BDRs and quota-carrying PAEs) and farming functions (Account Managers).
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MSP Domain Expertise: Deep comprehension of how MSPs operate, their business models (MRR, packaging, margin expectations), and their technical ecosystems.
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Program & Enablement Alignment: Experience aligning sales execution with formalized partner certification pathways and global channel partner programs.
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Data-Driven Leadership: Proficient in CRM architecture (e.g., Salesforce, HubSpot) and PRM (Partner Relationship Management) tools to build reliable dashboards, forecasts, and attribution models.
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Travel: Ability to travel globally for partner visits, executive QBRs, and major channel events (approx. 25–30%).
In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role, depending on individual candidate level and experience, is $220,000 - $290,000, including base salary and any related bonuses or commissions.
In the US, JumpCloud® provides a comprehensive benefits package, with several medical plans to choose from including a high deductible HSA plan with employer contribution, two dental plans, vision insurance, flexible spending account (FSA), employee assistance program (EAP), short- and long-term disability, life insurance and a 401k savings plan with match. We have a flexible paid time off policy.
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