Middle Technical Support Engineer
Job Overview
About Us
Pearl is AI for professional services at global scale—combining advanced AI with verified human expertise to deliver help that’s accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere.
About the Role
We are looking for a Technical Support Engineer to join our IT team and ensure smooth technical operations across the company. In this role, you’ll provide hands-on support for employees, maintain IT infrastructure, and help optimize internal processes through smart automation tools. You’ll work closely with cross-functional teams to troubleshoot issues, manage system accounts and licenses, and contribute to a seamless digital workplace experience.
What You’ll Do
- 2+ years of helpdesk or tech support experience
- Knowledge of core Active Directory services, Remote Desktop Services, and remote assistance tools
- Understanding Networking and Routing
- Proficiency with MS Windows and MS Office Suite
- Strong communication skills to interact with other teams and balance multiple projects
- Intermediate English level or higher
- Knowledge of Linux administration will be an advantage
- Familiarity with AI tools for automating routine tasks and processes
- Bachelor’s degree in Computer Systems/Science or related technical field, or equivalent practical experience — would be a plus;
What We’re Looking For
- Administrative support for employees in Uzhgorod office
- Purchase IT related items and licenses; manage equipment and licenses in asset tracking database
- Coordinate the computer and system account setup for and breakdown for employees and contractors
- Manage email distributions changes and company communication regarding IT-related matters
Our Values
• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success
Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. Pearl is committed to an inclusive workplace. Pearl is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
AI Disclosure & Informed Consent
Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.
#LI-Remote