Job Overview
- Own and continuously improve the ITSM tool (USM), ensuring alignment with ITIL processes and business needs.
- Act as the main point of contact; manage the roadmap, backlog, and enhancements of the ITSM platform.
- Configure and administer ITSM modules (Incident, Request, Change, Problem, CMDB), including workflows, SLAs, and automation.
- Drive process enablement and standardization across teams; collaborate with stakeholders and support audits/compliance.
- Deliver reporting and insights, coordinate releases with vendors, and provide training/documentation for users.
Ready to Apply?
Take the next step in your career journey
Stand out with a professional resume tailored for this role
