Job Overview
- Provide technical support for platform-related issues, including troubleshooting, diagnosing, and resolving problems including account setup and configuration in a timely manner.
- Monitor the performance and availability of platforms, systems, and applications to ensure optimal operation and minimal downtime.
- Communicate with clients through a series of actions, either via phone, email, chat, or conference call, until they’ve solved a technical issue.
- Properly escalate unresolved issues to appropriate internal teams (e.g. Software Engineers, DevOps Engineers).
- Refer to internal database or external resources to provide accurate tech solutions.
- Prioritize and manage several open issues at one time.
- You will work on a 2-shift system.
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