Luxury Travel Consultant

Job Overview 

KDCI Outsourcing is hiring a highly organized and customer-focused Luxury Travel Consultant to join our growing travel team supporting a premium concierge client. This role is responsible for handling high-touch travel arrangements, including flights, hotels, and personalized itineraries, using Amadeus GDS. You will serve as a key support for internal account managers and clients, ensuring seamless and professional travel experiences. Weekend and holiday availability is required due to the nature of the role. 

Job Responsibilities 

• Research, plan, and book personalized travel itineraries—flights, hotels, and transportation—using Amadeus GDS, ensuring accuracy, cost-efficiency, and alignment with client preferences. 

• Issue, reissue, and manage ticketing tasks while actively monitoring Amadeus GDS queues to ensure timely processing and problem-free travel. 

• Communicate professionally with clients via WhatsApp, email, and phone, delivering courteous, discreet, and culturally aware service to high-net-worth individuals. 

• Monitor “in-trip” clients and respond to real-time travel concerns, providing expert support and proactive solutions, particularly during weekends and holidays. 

• Engage directly with clients to offer expert travel advice and resolve urgent travel needs with professionalism and sensitivity. 

• Coordinate with internal teams, suppliers, and concierge partners to ensure accurate bookings, pricing, and fulfillment of complex or high-touch travel requests. 

• Build and maintain strong supplier relationships, contributing to continuous improvement of services and client experience. 

• Maintain accurate documentation in the CRM system, support invoicing and payment coordination, and stay informed on global travel trends and luxury service standards.