Training Content Coordinator Co-Op

The Technical Solutions Function of Radionix delivers best in class training development and delivery of technical support training programs (onboarding and ongoing). The Training Content Coordinator Co-op will partner with the Director of Technical Solutions to assist in the assessment, design and development of training for both Co-opal and external customers. 

Key Responsibilities:

• Partner with the Director of Technical Solutions to evaluate and assess training capabilities across intrusion products, systems and tools.
• Evaluate AI tools within the production environment to ensure performance, reliability, and effectiveness.
• Develop AI-assisted learning modules using generative AI tools.
• Implement AI-driven knowledge bases and chatbot training simulations; use analytics to personalize learning pathways.
• Leverage AI tools to automate assessments and performance tracking.
• Assist in the design and delivery of technical support training programs in all available forms; virtual, and instructor led.
• Support initiatives that empower technicians and help them promote their own brand to customers.
• Support marketing and AI training innovations that drive the evolution of a best-in-class training model for both Co-opal and external use.
• Provide comprehensive support across telecommunications and platform management, including learning product management responsibilities.

E-Learning & Content Creation

• Develop interactive courses using LMS and authoring tools (e.g., Articulate, Captivate, or similar).
• Create video tutorials, microlearning modules, and simulation-based training.
• Maintain and update knowledge base documentation.
• Design assessments, quizzes, and certification programs.