Accounts Payable Operations Specialist (Invoice to Pay) (m/f/div.)

As an Accounts Payable Operations Specialist(Invoice‑to‑Pay), you act as the operational control tower for AP. You do not post invoices or scan documents yourself. Instead, you monitor dashboards and queues, detect errors and delays, verify that the external partner follows our instructions, and drive timely actions from internal stakeholders (e.g., approvals  missing information) so invoices are posted correctly in SAP and ready for payment runs. You support the I2P GPO with insights, root‑cause analysis, and continuous improvement. 

Your Responsibilities 

Daily Operations Monitoring 

• Review I2P dashboards, AP queues, aging, exceptions, and workflow status (OCR → approval routing → SAP posting → payment readiness) 
• Identify incorrect postings, stalled workflows, missing approvals, or deviations from the global process template 
• Trigger and track required actions with internal stakeholders (plants, procurement, business units) until resolved 

External Service Partner Oversight 

• Coordinate day‑to‑day delivery with the external AP operations team; verify adherence to SOPs, work instructions, and service levels (SLAs/KPIs) 
• Proactively flag recurring issues and ensure corrective actions are implemented and sustained 
• Escalate and follow up critical cases end‑to‑end until closure 

Query & Supplier Coordination 

• Oversee the query management handled by the external partner — ensure proper categorization, prioritization, and timely resolution 
• Support supplier communication on escalations (missing data, disputes, invoice corrections, payment clarifications) 
• Align with internal teams to secure approvals and information required to process invoices 

ECM Workflow Quality (Comarch) 

• Validate OCR results, AP queue behaviors, workflow routing (“send to employee”) and approval bottlenecks 
• Identify incorrect classifications, missing metadata, and workflow breaks; document issues and request fixes 
• Support testing of enhancements and template updates; keep procedures and knowledge base current 

Root‑Cause & Continuous Improvement 

• Perform root‑cause analysis on repeated errors (e.g., GR/IR mismatches, master data, PO issues, workflow defects) 
• Recommend sustainable corrective measures to the I2P GPO and track their implementation 
• Contribute to AP performance reporting (processing times, backlog, error rates, rework) 

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