Project Coordinator
ContractorJob Overview
During the Salesforce transition period, the Customer Enablement (CE) team will continue to operate within the existing instance of Salesforce environment while the broader organisation migrates to a new Salesforce instance. To facilitate this process, the business will temporarily function across two Salesforce instances to uphold customer sentiment and ensure uninterrupted support.
This role is tasked with maintaining accurate records of all pertinent accounts, contacts, and customer information within the CSS Salesforce platform, which serves as the definitive source for customer data and case management through our Customer Portal. The primary focus is to ensure customers encounter no disruption to their support experience throughout the transition.
During the Salesforce transition period, the Customer Enablement (CE) team will continue to operate within the existing instance of Salesforce environment while the broader organisation migrates to a new Salesforce instance. To facilitate this process, the business will temporarily function across two Salesforce instances to uphold customer sentiment and ensure uninterrupted support.
This role is tasked with maintaining accurate records of all pertinent accounts, contacts, and customer information within the CSS Salesforce platform, which serves as the definitive source for customer data and case management through our Customer Portal. The primary focus is to ensure customers encounter no disruption to their support experience throughout the transition.
Key Responsibilities
• Accurately transfer and enter customer account and contact data into CSS Salesforce from the new Salesforce instance, ensuring completeness and consistency.
• Serve as the data integrity guardian for CSS Salesforce during the transition, validating that all records are up to date and correctly formatted.
• Follow defined data migration processes and standard operating procedures precisely, flagging any discrepancies or gaps to the project lead.
• Liaise with relevant business teams to identify missing or incomplete data and take prompt corrective action.
• Support the Customer Enablement team in maintaining uninterrupted case management through Customer Hub by ensuring all prerequisite data is in place.
• Manage workload effectively within tight project deadlines, prioritising tasks to meet migration milestones.
• Maintain clear records of work completed, including data entry logs and progress updates for project reporting.
• Proactively escalate issues that may impact the customer support experience or project timelines.
Skills & Experience
Essential
• Exceptional attention to detail with a strong commitment to data accuracy.
• Proven experience in a data entry or data administration role.
• Ability to follow structured processes and procedures consistently and methodically.
• Comfortable working to tight deadlines in a fast-paced project environment.
• Strong organisational skills with the ability to manage and prioritise a high volume of tasks.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office tools (Excel, Outlook).
Make Your Resume Now