Travel Operations Agent (Award Ticketing)

We are looking for a reliable and detail-oriented Travel Operations (Award Ticketing) Agent to handle ticket issuance and post-booking processes.

Key Responsibilities

• Issue award tickets, web bookings, and upgrades

• Process exchanges and refunds in accordance with airline policies

• Assign post-sale services (seats, meals, check-in, etc.)

• Work directly with airlines via online systems or phone

• Handle ticketing tasks without customer communication and/or GDS usage

Requirements

• Good English skills (written and spoken)

• Strong attention to detail and ability to work with accuracy under time pressure

• Ability to work independently during night shifts

• Responsible, organized, and process-oriented mindset

• Previous experience in online travel booking (GDS, airline or OTA environment) would be an advantage

What We Offer

• Official full-time employment with long-term stability

• Competitive compensation package (base salary + KPI)

• Great company culture, American-style management. Everyone is positive and respectful

• Opportunity to grow within an international travel environment

• Intelligent, young, friendly team and positive work environment

If you believe this role matches your skills and interests, don’t hesitate to apply!