Network Operations Centre (NOC) Engineer

The Network Operations Centre (NOC) Engineer is the front line of defense, responsible for ensuring the continuous availability and optimal performance of all critical services and network infrastructure. This role involves proactive monitoring, rapid incident response, initial diagnosis, and efficient escalation of technical issues to maintain service reliability for our customers.

Key responsibilities

• Continuous Monitoring: Proactively monitor and diagnose the performance and health of all network services.
• Rapid Incident Response: Act as the first line of support, troubleshooting and resolving initial network, latency, and application incidents.
• Tool Management: Ensure the stability and accuracy of operational monitoring and alerting systems.
• Escalation: Timely and effective escalation of complex incidents to specialized senior teams.
• Documentation: Contribute to SOPs and generate performance and incident reports.
• Teamwork: Collaborate effectively across technical teams (Infrastructure, Development) to ensure 12/7 service availability.