Senior IT Infrastructure Engineer

We are seeking a highly skilled Senior IT Engineer to join our IT Infrastructure team. This role will be responsible for designing, implementing, and managing IT infrastructure across the Microsoft ecosystem while ensuring operational efficiency, security, and compliance. The ideal candidate will also act as a key escalation point for Level 2 support and contribute to global collaboration.

Key responsibilities:

Microsoft Ecosystem Management

• Design, implement, and administer Microsoft Entra ID (Azure AD), Intune, Active Directory, Office 365, and Azure Cloud.
• Manage Microsoft billing and monitor MS Partner benefits.

Endpoint & Security Management

• Oversee and optimize Endpoint Security and Data Loss Prevention (DLP) solutions.
• Ensure compliance with security frameworks: ISO 27001, SOC-2, HIPAA.

IT Operations & Support

• Provide Level 2 support, coordinating with the Helpdesk team on escalated issues.
• Support multi-platform environments: Windows, macOS, Linux.
• Manage IT operations tasks following ITIL practices (Incident, Problem, Change Management).

Documentation & Compliance

• Create and maintain technical documentation, SOPs, and operational guidelines.
• Ensure alignment with internal policies and international compliance standards.