Delivery Manager

We are looking for experienced Delivery Manager to support a client-facing migration and implementation program, embedded within the client's existing team in Sydney. The role sits at the intersection of technical delivery and client relationship management-owning implementations end-to-end while working directly with client stakeholders, engineers, and cross-functional teams. Strong client-facing communication, technical fluency, and the ability to manage delivery under pressure are essential.

Engagement type: initial 3–4 month engagement with potential extension based on program requirements.

Responsibilities

• Own end-to-end delivery of assigned client implementations — from kickoff and planning through execution, go-live, and post-launch stabilization.
• Act as the primary point of contact for the client throughout the implementation lifecycle, managing expectations and communicating status transparently, including when things are behind plan.
• Coordinate closely with engineering, QA, and product teams to ensure implementation quality, functional parity, and data integrity before go-live/cutover.
• Manage client-specific configuration and integration considerations (e.g. system access, data migration, connectivity, third-party integrations) that may affect go-live readiness.
• Identify, escalate, and mitigate delivery risks and issues (technical gaps, data inconsistencies, execution blockers) while maintaining delivery momentum.
• Plan and coordinate cutover/go-live activities, ensuring smooth transition and post-launch system stability.
• Manage scope changes and client requests, balancing client expectations against delivery commitments and contractual scope.
• Build trust with client stakeholders through direct, solutions-oriented communication — able to explain technical issues in business terms and vice versa.
• Operate effectively across multiple concurrent implementations or client accounts, managing competing priorities without compromising quality.