Consumer Care and Engagement Coordinator - Albanian & Italian

🌍 Location: Milan (hybrid) or remote (if Albania/ Kosovo)

🗣️ Languages: Albanian / Kosovo Albanian (native), Italian (native or close to native in written and spoken), English (fluent, spoken and written) + Additional Eastern European language

📜 Contract: Permanent, 40 h a week, Hybrid (Milan) or remote (Albania / Kosovo)

Focusing on Albanian, Kosovo and Italian Markets

Join the dynamic field of Consumer Care & Engagement Management with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues.

This is a Full time (Hybrid) position, and you must have some initial Customer Support experience and/or Community Management and speak fluently (native) Albanian / Kosovo Albanian and ideally Italian. Proficiency in English is required for stakeholder communications.

An additional Eastern European language would be a plus (Romanian, Bulgarian, Serbian, Bosnian, Greek etc).

If you’re passionate about customer service and have strong communication skills, this fulltime position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service  improvement, and customer satisfaction.

Gain experience in delivering exceptional customer service, and interact with consumers via LifeChat, Phone, Email (mostly) and Social Media messages, thanks to our platform Sprinklr.

Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online. 

This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.

Ideal Candidates:

• Professionals with a degree in Business, Communications, or a related field.

• A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence.

• Effective communicators adept at understanding and resolving customer issues.

• Team players who thrive in collaborative environments.

• Detail-oriented individuals excelling in fast-paced, service-driven settings.

• Enthusiastic learners committed to advancing their customer support skills.

• Proficiency in customer support tools and software such as Sprinklr is highly valued.

• Native Albanian or Kosovo Albanian and Italian. Any other proficient Eastern European language is a plus.

• A fluent level of English is a must have.