Consumer Care and Engagement Coordinator - Multilingual

While we’re not actively recruiting for this position right now, we’re keen to connect with candidates for future openings. If this role aligns with your experience, please apply to register your interest and we’ll reach out when a suitable opportunity arises.

Join the dynamic field of customer support with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work with our European wide team and provide top-tier support to our client Coca-Cola.

This is a Full time Hybrid position, and you must have some initial Customer Support experience and speak fluently a European Language (French, Spanish, Dutch, Swedish, Norwegian, German, Italian, Polish, Estonian, Portuguese, Croatian, Slovenian, Greek etc….)

If you’re passionate about customer service and have strong communication skills, this full-time position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction.

Gain hands-on experience in delivering exceptional customer service, and interact with consumers via email and Social Media messages, thanks to our platform Sprinklr. You will manage inbound calls from consumers (low volumes), Livechat, email and messages.

Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.

Ideal Candidates:

• Professionals with a degree in Business, Communications, or a related field.

• A first experience as a customer support specialist with a strong interest in client relations and service excellence.

• Effective communicators adept at understanding and resolving customer issues.

• Team players who thrive in collaborative environments.

• Detail-oriented individuals excelling in fast-paced, service-driven settings.

• Enthusiastic learners committed to advancing their customer support skills.

• Proficiency in customer support tools and software such as Sprinklr is highly valued.