Senior Consumer Care and Engagement Coordinator - Republic of Ireland, Northern Ireland & GB

🌍 Location: London

🗣️ Languages: English (Fluent)

📜 Contract: Permanent 37.5h a week, full time, Hybrid

Focusing on Republic Ireland, Northern Ireland & GB Markets

Join the dynamic field of Community Management and customer support with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work with our European wide team and provide top-tier support to our client Coca-Cola.

This is a full-time, hybrid position. Candidates must have initial experience in Customer Support and/or Community Management. Fluency in English is required, and experience working with Irish consumers and the Irish market is highly advantageous.                                                        

This role is Hybrid, with 2/3 days in the office (Near South Quay/ Canary Wharf).

If you’re passionate about customer service and have strong communication skills, this full-time position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction.

Gain hands-on experience in delivering exceptional customer service, and interact with consumers via phone, LifeChat, email and Social Media messages, thanks to our platform Sprinklr.

Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.

Ideal Candidates:

•  Experience working with Irish consumers and the Irish market is highly advantageous. 

• 6–8 years of experience in customer support, ideally with a background as a Customer Support Specialist or in Social Media Community Management, and a strong passion for client relations and delivering exceptional service.

• Effective communicators adept at understanding and resolving customer issues.

• Team players who thrive in collaborative environments.

• Detail-oriented individuals excelling in fast-paced, service-driven settings.

• Enthusiastic learners committed to advancing their customer support skills.

• Proficiency in customer support tools and software such as Sprinklr is highly valued.

• a fluent level of English is essential