Technology Services - Analyst
Full-time Entry LevelJob Overview
Ensures IT processes and procedures are followed.
Identifies and escalates support requests that are symptomatic of an unresolved underlying problem in IT equipment or services.
Records all relevant information including progress accurately in the ITSM Tool (ServiceNow) in accordance with KPMG Policy and Processes.
Accurate diagnosis of root cause – Incident or Request.
Resolution actioned or assigned task(s) to appropriate Repair Authority(s) with the required information within agreed service levels.
Minimises customer impact by providing workarounds where possible.
Be customer, and delivery focused, organised and capable of delivering in full and on time.
Beginner knowledge in AZURE Entra ID and Active directory actions
Other duties as requested by Technology Services Management.
Participate in an on-call roster if requested by the team leader where applicable.