Showroom Assistant

Kravet has been selected as a 2024 US Best Managed Company for the fourth year in a row! Sponsored by Deloitte* Private and The Wall Street Journal, the program recognizes outstanding U.S. private companies and the achievements of their management teams. In addition, Kravet is proud to be Certified™ by Great Place To Work® for the third year in a row. The prestigious award is based entirely on what current employees say about their experience working at Kravet. This year, 87% of employees said it’s a great place To Work – 30 points higher than the average U.S. company.

Position summary:

The Customer Service Representative plays a key role in handling day-to-day customer interactions and order management as related to fabrics, trimmings, and wall coverings across all Kravet brands.

Key responsibilities:

• Extensive phone and email communication with customers, showroom team, outside sales representatives and internal company departments. Usually the first to answer phones.

• Often serve as showroom greeter, taking customers to their first point of interest and demonstrating memo scanner.

• Respond to general inquiries regarding product specifications, pricing, availability, and inventory levels, along with web help and chat support.

• Order management: initial review and entry, changes to existing orders, and proactive follow-up, including sample requests and product returns.

• Provide inter-departmental support to other business areas as necessary.

• Maintain familiarity with product lines and collections, across all brands.

• Follow company policies and procedures.

• Tracking Weekly Oracle Open Orders and Shipments report in order to:

  • Follow-up on expiring CFAs (approving, extending, re-entering orders)

  • Contact customers about order holds (prohibiting order from shipping)

  • Request payment for Proforma orders.

• Order maintenance

  • Order entry

  • Order tracking and follow-up (in response to regular customer and seller inquiries)

  • Notating / updating all orders throughout the day (typically must be done in real-time; it’s not an activity that can be entered at the end/beginning of each day)

  • Applying / releasing holds on orders.

  • Emailing corporate departments for internal inquiries (CSV, Purchasing, Warehouse desks)

  • Applying payments to orders.

  • Fabric claim management (returns and RMAs)

  • Requesting refunds.

  • Sales tax inquiries.

  • Send checks to Kravet Headquarters with attached documentation after they are applied to orders.

  • Maintain correspondence with corporate fabric departments on orders, backorders, shipments.

  • Communicate with sales associates regarding changes/updates to orders.

  • Work with showroom manager on sales and inventory reports.

  • Assist on sales floor, in sample room and with merchandising as needed.