Travel Consultant, Operations
fulltime_permanent mid_levelJob Overview
About Kuoni Tumlare:
Kuoni Tumlare is a Destination Management Company, part of JTB Group who deliver travel solutions and experiences that create value for our Partners and Society. We’re a fun group, we value our employees’ contributions and opinions, and strive to develop talent internally. The travel industry is dynamic, exciting, and adaptable with many interesting opportunities to explore.
About Japanspecialist:
Japanspecialist is part of the JTB Corporation, one of the world's most prominent travel companies. Founded in Japan in 1912, JTB has grown into a global force in the tourism industry, employing over 18,500 people across 35 countries.
At Japanspecialist, we are dedicated to offering unforgettable travel experiences to Japan and beyond. With our 360° approach to travel design, we create tailor-made journeys that cover flights, accommodation, guided tours, excursions, and other specialized arrangements.
Are you passionate about travel and creating unforgettable experiences? We are looking for an Operations Travel Consultant to join our dynamic team in Budapest, where you’ll help travelers craft personalized trips to Japan. If you have a passion for Japan and a customer-first mindset, this is the perfect opportunity to make a real impact while sharing your love for travel!
About the role:
The travel consultant – Operations is in a close cooperation with the Japanspecialist Sales consultants and have no direct communication with the client itself, except for B2B agents as needed. The travel consultant – Operations is quoting and securing bookings for the requested services by checking various suppliers. He/she provides a support function for the sales team and is responsible for communicating with local suppliers to deliver high quality travel packages for our customers. Depending on seasonality, he/she may be assigned for emergency duty services per annual EM duty schedule.
Key Activities
Operations
o Provide streamlined workflow with reply and filing from shared mailbox.
o Work closely and follow-up with sales team.
o Prepare quotations and itinerary (when needed) for new enquiries and bookings within operation standard deadlines.
o Attention to detail and strive for excellence in product quality to ensure that our customers receive the highest level of service possible.
o Co-ordinate all aspects of the client booking, including reservations, to ensure successful delivery of trip
o Prepare travel documents for confirmed reservations, ensure high quality, accurate information is received by our clients
o Communicate with B2B agents regarding travel arrangements for their clients, as needed
o Negotiate and communicate with suppliers
o Research new services and suppliers to enhance JS portfolio
o Resolution of on tour emergencies of clients in close cooperation with sales team. Emergency weekend duty per annual schedule.
o Complete ad-hoc assignments per indications of Operations Manager
Product planning and development
o Create new and review existing products and packages in close collaboration with the local sales and ops teams and Operations manager
o Create and update quotation templates for new and updated products
o Prepare itinerary templates for existing and new packages
o Participation in travel fairs and destination workshops to extend destination knowledge
o Participate in fam trips to get insight knowledge of the destination, share insights with your team members
o Work closely with local sales team and listen to the local specifics of the products
o Take a proactive approach in learning and development to ensure your product knowledge is always improving