UX Designer

About the Role:

As a UX Designer, you will shape intuitive, accessible, and engaging digital experiences across our

global travel platforms. Embedded in a cross- functional stream team with a Product Owner,

Scrum Master, and Service Designer, you will focus on digital product delivery while

collaborating closely to translate service- level insights into tangible, validated interfaces.

Depending on topic complexity and phase, you may work in tandem with Service Designers from

discovery to rollout and evaluation, or sequentially, inheriting a clear direction and expanding it

into user flows, UI patterns, and usable interactions.

You are driven by solving real- world problems for users and business, not just pushing pixels. You

are fluent in agile delivery and capable of designing elegant solutions even in complex, multi - touchpoint

systems.

User Experience Research

• Lead qualitative user research to identify usability issues, test assumptions, and validate design choices.

• Create and maintain personas, customer journeys and Jobs to be done.

• Collaborate with Service Designers to connect service- level needs with UX- level solutions.

• Present UX findings and recommendations.

• Translate service journey insights and user feedback into actionable UX improvements.

UX & UI Design

• Lead design workshops, and ideation sessions.

• Align UX with business objectives, KPIs, and user satisfaction metrics.

• Design user flows, wireframes, prototypes, and final UI specifications for key digital products.

• Ensure all solutions are WCAG- compliant, responsive, and scalable across web and mobile.

• Maintain consistency with the Design System and contribute reusable components and patterns.

• Ensure design consistency and usability through UX guidelines.

Collaboration & Agile Delivery

• Work with Product, Engineering, and Business teams to optimize UX impact.

• Actively contribute in stream- level agile rituals: sprint planning, backlog grooming, daily stand- ups, and retrospectives.

• Work closely with developers to ensure smooth handover and implementation.

• Support the Product Owner in breaking down epics into UX tasks and user stories, aligning with business and delivery goals.

• Engage in joint workshops with Service Designers during ideation and concept development.

Feedback & Continuous Improvement

• Conduct usability testing of both prototypes and live features, iterating based on findings.

• Integrate analytics data (e.g., Hotjar, Mixpanel, NPS) and accessibility audits into continuous UX enhancements.

• Document design decisions, rationale, and outcomes in Confluence or similar systems.

• Drive UX governance and maturity across the stream.