Project Manager - FIFA

About Kuoni Tumlare

At Kuoni Tumlare, we design and deliver exceptional travel experiences through a comprehensive portfolio of destination management solutions. With over 100 years of expertise, we serve a global network of partners by offering series tours, educational trips, MICE events, guaranteed departure tours, and more. Our marketplace strategy is at the forefront of digital transformation, ensuring a competitive edge in a rapidly evolving travel landscape

About the Role

The Project Manager, is responsible not only for land service bookings such as restaurants, guides, local coaches, special requests etc., but also coordinates the entire tour and ensure timely confirmations within budget and high level of operational quality, the tours will be associated within the United States of America. Project Manager also has significant role in quoting new programs and putting pricing together for the sales teams working closely with the respective sales representatives from Kuoni Tumlare.

Key activities:

• Tour planning including revenue control and efficient supplier selection for FIFA World Cup in the USA.

• Booking services and ad-hoc tours itineraries according to sales requirements, destination specifics, budget, and supplier conditions

• Work with our MICE clients from Brazil directly on proposals, operations

• Establish and keep a good relationship with all suppliers and build a full portfolio of our World Cup partners and suppliers

• Ensure service bookings are planned as per the logical itinerary routing

• Handle last-minute changes when groups are on the road as well as emergency cases/calls wherever required

• To process and confirm critical services efficiently and accurately, paying attention to any special requirements of the clients

• Investigate and resolve service complaints

• Proactive communication with suppliers for critical services.

• Prompt communication within the team about updates like special deals, closures, or supplier feedback

• Support customer service team in event of major on-road issues

• Coordinate World Cup details for all locations, presentations,

• Build and maintain good internal relationships with a broad range of internal stakeholders including Procurement, Accounting, Sales, and Operations, in both English and Portuguese.

• Coordination with Finance team for prepayments and query resolutions