Product Development Manager

About Kuoni Tumlare:

Kuoni Tumlare is a Destination Management Company, part of JTB Group who deliver travel solutions and experiences that create value for our Partners and Society. We’re a fun group, we value our employees’ contributions and opinions, and strive to develop talent internally. The travel industry is dynamic, exciting, and adaptable with many interesting opportunities to explore.

About the Role:

Candidates must be able to commute to the office in Aldgate, London 2 days a week (Tuesday and Wednesday).

The Product Development Manager is responsible for planning and developing unique and innovative travel products, experiences and services, that meet customer needs, support sales growth, and deliver sustainable profitability. The role works cross-functionally and with external partners to ensure high-quality, competitive, and innovative travel offerings.

Key Activities – Product Development Manager – UK, Ireland and Benelux Destinations

1. Travel Product Strategy & Portfolio Planning

• Develop and manage a unique, exclusive and innovative portfolio of travel products and services (e.g. tours, packages, experiences, services) aligned with company strategy and target markets for both FIT and groups visiting UK, Ireland and Benelux Destinations.

• Identify growth opportunities based on destination trends, customer segments, seasonality, and sales performance

• Define product concepts, positioning, and value propositions that differentiate the offering in competitive travel markets.

2. Innovation & Future Development

• Drive innovation in travel products, including new destinations, themes, experiences and multiday packages.

• Explore digital enhancements, sustainability initiatives, and evolving travel trends

• Contribute to long-term product roadmap and future business growth initiatives

3. Market & Customer Insight

• Analyse customer needs, booking behavior, feedback, and market trends to inform product development and improvement

• Monitor competitor products, pricing, itineraries, and service levels to maintain market competitiveness

• Incorporate insights from sales teams, overseas offices, and partners into product design

4. Product Development & Design

• Lead the development and sourcing of new innovative, exclusive and unique travel products, itineraries, and service concepts from idea to launch.

• Design end-to-end customer journeys, ensuring a seamless experience from booking through travel completion

• Define product specifications including itinerary structure, inclusions, service levels, pricing logic, and operational requirements

5. Supplier & Partner Management

• Work closely with suppliers and partners such as transport providers, restaurant, attractions, guides and special venues.

• Support contract negotiations in collaboration with procurement team to ensure quality, cost efficiency, and reliability

• Ensure supplier capabilities align with product promises and brand standards

6. Cross-Functional Collaboration

• Collaborate with sales, marketing, operations, digital, and finance teams to ensure product feasibility and commercial success

• Align product development timelines with sales cycles, campaigns, and peak seasons

7. Pricing, Profitability & Financial Control

• Develop pricing structures that balance customer value, competitiveness, and profitability

• Monitor cost structures, margins, and financial performance of products throughout their lifecycle

• Propose improvements or corrective actions for underperforming products

8. Launch & Go-to-Market Execution

• Coordinate product launches including internal briefings, sales tools, and marketing content

• Support marketing and sales teams with product training, key selling points, and FAQs

Ensure accurate and compelling product information across all channels (brochures, websites, systems)

9. Quality, Risk & Compliance

• Ensure travel products comply with relevant regulations, safety standards, and company policies

• Work with operations teams to manage service quality, customer satisfaction, and risk mitigation

• Address issues arising during operation and implement preventive improvements