Director, Strategic Partnerships

About the role

The Director, Strategic Partnerships, has primary responsibility for supporting the PMO dept and interfacing with all Third-Party Administrators (TPA’s) at Kuvare. 

Position assists the AVP, Strategic Partnerships with enterprise level relationship management for key Service Provider(s).   Responsible for day-to-day management and oversight of the service provider(s) relationship and communication.

Position includes working with the Service Provider on vendor governance, project implementations, operations escalations, process improvements and resource prioritization.

What you'll do

Duties and responsibilities include, but are not limited to 

TPA Business Relationship Management

• Accountable for day-to-day health and stability of relationship with key Third Party Administrators (TPA) at Kuvare
• Liaison between Kuvare and their key TPAs
• Assists with quarterly strategic planning and execution between Kuvare and TPA
• Facilitates ongoing governance processes with TPA leadership, as well as relevant company partner(s) where required.
• Works across Kuvare business units to understand prioritization of work being performed at TPA to facilitate efficient TPA delivery and operation
• Facilitates timely and accurate TPA response to requests for information from Kuvare.
• Supports Kuvare in adhering to audit, security, regulatory technical requests to TPAs
• Manages project budget for TPA work and handles all escalations with TPA.
• Assists with work with TPA migrations as needed.
• Responsible for business process improvement and development to enhance efficiency of work with TPAs.

Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Experience

• Minimum 10 years of related experience
• Minimum of 7 years of experience working with 3rd Party Vendors both onshore and offshore
• Experience with SmartSheet and the Microsoft Suite of Products including Visio
• Minimum seven years of Life and Annuity insurance experience

Skills/Competencies

• Proven capability to understand both sides of Client, TPA relationship
• Strong leadership and people management skills
• Strong communication both verbal and written
• Strong interpersonal skills
• Proven ability to effectively work remotely
• Ability to collaborate with internal and external cross-functional key partners and business leaders
• Proven track record of transformation and innovation.
• Demonstrated ability to deliver results under pressure in a tight timeframe

Physical Demands

• Normal office working environment
• Occasional evening and weekend hours to meet deadlines
• Travel is required
• Ability to sit for extended periods of time
• Ability to type / perform data entry
• Ability to read from a computer screen and paper reports
• Express ideas and otherwise communicate with the spoken word