Assistant Store Manager

Opportunity knocks at the Lakeshore Learning Store. Are you ready?
You don’t need a background in education, but a desire to learn is essential! As part of the store management team, you get to play an active role in developing a first-class crew, help to maximize store sales, and provide our customers with an unforgettable retail experience—all in a fast-paced, fast-changing environment that demands operational expertise. Sound challenging? It is. But with success comes reward.

Providing great customer service isn’t just a goal—it’s the essence of who we are.
Our energetic and friendly approach to exceeding each customer’s expectations is a hallmark of every Lakeshore Learning Store nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit.

Lakeshore Learning Store management teams have a knack for leading by example.
In fact, this is the glue that holds our successful retail team together. No job is too small to tackle…and no team success is too small to celebrate.

Responsibilities:

Building Talent

• Assist management efforts to recruit and develop an engaged, sales-driven team  
• Ensure team members receive consistent coaching and growth opportunities and support career pathing  
• Conduct new hire onboarding training and development sessions  
• Support/assist in performance reviews and employee feedback sessions 
• Help resolve staff conflicts and drive workplace engagement and motivation within the store 

Building Service Standards

• Supervise daily store operations to ensure service standards are met (& surpass expectations)  
• Seek and communication customer feedback regarding school and home use of products  
• Build a unique and lasting relationship with customers  
• Assist in developing and implementing customer service programs and recognition  
• Monitor staff interactions with customers and provide feedback  

Building Revenue & Operational Excellence

• Ability to analyze sales data, inventory levels and market trends  
• Attention to detail to ensure accuracy in reporting and inventory management  
• Assist in maximizing sales and store profitability while effectively managing controllable expenses 
• Maintain visual presentation of merchandise/signage and ensure store displays are aligned with sales goals  
• Maintain company expectations regarding retail policies and procedures, including store cleanliness and safety standards 
• Own development of employee schedules to ensure optimal staffing and communicate schedules effectively 
• Support sales initiatives, promotional activities, and the retail store’s outreach programs to raise awareness and foster relationships that support Lakeshore’s goals