Senior Operations Officer

1. Clinical and Program Team Supervision and Coordination

• Supervise all clinical and program team members across assigned supervision areas, including Project Officers, Assistant Finance and Administration Officers, Medical Officers, Counsellors, Nurses/Drug Dispensers, Clinic Assistants, and Community Outreach Organizers, etc.,
• Lead and organize monthly team meetings across all sites to ensure alignment with program goals, protocols, and operational priorities.
• Set work objectives and develop action plans for both clinical and outreach teams across multiple sites.
• Mobilize, motivate, and support team members at all sites to achieve agreed targets.
• Conduct performance appraisals for directly supervised team members and support intermediary supervisors in preparing evaluations. And provide necessary support for the areas to improve.
• Responsible for recruitment of the Medical Officer and relevant project staff under his/her supervision at project sites, in coordination with the Technical Team, Operations Team and HR Team from LPK HQ.

2. Service Quality, Client Care, and Clinic Operations

• Ensure proper and efficient clients flow across at each assigned sites and maintain mechanisms for regular client and staff feedback.
• Monitor and assess the quality of clinical and outreach services to ensure, safety, and compliance with LPK protocols.
• Ensure effective implementation of HIV testing, linkage to care and treatment.
• Ensure adherence to LPK’s safety, security, and quality standards across all program components.
• Strengthen collaboration between clinical and outreach teams to improve service integration, coordination, and outcomes.

3. Program Planning, Monitoring, and Implementation

3.1 Program Management and Strategy

• Participate in needs assessments of key populations to ensure alignment with organizational strategies and program designs.
• Stay informed on the community context in assigned areas, including MSM, TGW, and SW populations and hotspot trends.
• Contribute to program design using updated information on population size estimates, HIV prevalence, case management performance, and clinic services.
• Identify high-risk areas, prioritize outreach locations, and strengthen strategies for improved case finding.
• Assess training needs of site teams and contribute to organizing and delivering capacity-building activities.
• Assist the Deputy Director Operations in the development of program-related activities and operational plans.

3.2 Monitoring, Supervision, and Performance Improvement

• Monitor monthly program data to ensure progress toward project targets and improved performance outcomes.
• Follow up on progress toward objectives through reporting systems and identify challenges with proposed solutions.
• Participate in designing, implementing, and monitoring site-level projects to ensure timely and effective achievement of targets.
• Support each supervised site in setting work objectives and action plans and follow up through regular review and team discussions.
• Identify issues requiring management support and collaborate with Program Officers and site teams to resolve them.
• He/she must lead site level monthly meeting and participate actively in coordination meeting held by HQ.
• Ensure the implementation of decisions made during review meetings and gather feedback and data from staff and beneficiaries.
• Visit LPK project sites under his/her supervision according to the approved visit schedule and collect data/information on each site's achievements and challenges from both project staff and beneficiaries.

3.3 Quality Assurance and Compliance

• Update the LPK monitoring checklist (hotspots, KPSCs, clinics) through regular communication with site teams and clients; review quarterly with the supervisor.
• Verify monthly program data sources and site reports to ensure accuracy and completeness.
• Ensure high-quality work across all supervised sites and full adherence to LPK protocols, guidelines, safety standards, and service quality requirements.

4. External Representation and Stakeholder Engagement

• Represent LPK programs at State/Regional level meetings with other implementing partners, local authorities, community groups, and government counterpart.
• Maintain strong coordination with the NAP/STD team and the respective Township Medical Officer in the region.
• Provide support to Project Officer during meetings with local authorities as needed.

5. Administrative, Financial, and Logistics Oversight

• Ensure compliance with LPK finance and administrative guidelines, including HR policies, procurement procedures, stock and cash management in assigned sites.