Junior Online Officer

Hotline Operation

• Respond promptly to phone or online inquiries through platforms such as Facebook, Viber, Telegram, TikTok, and YouTube.
• Promote Interpersonal Communication (IPC) by sharing information on HIV, STI, ART, PrEP, TB, condom use and SRH information with the target audiences.

Appointment Management

• Manage the appointment system to receive the service at KPSC/Clinic under supervision of Senior Online Officer.
• Follow up with clients who have made appointments to the online team before their appointment time.

Client Facilitation

• Guiding clients to reach the service by staying connected through online or phone communication until the service receipt is confirmed.
• Connect the clients to various health services (internal or external) if the service client requested is not available at LPK.
• Ensure that the clients arrived at the LPK KPSC received the service intended by following up with the clients.
• Tracking of clients for follow up testing or clinic appointment via phone or social media messaging.
• Facilitate ART linkage for HIV-positive clients referred through online channels to access Lan Pya Kyel services or necessary linkage with other health facilities.

Social Media Platforms Management

• Prepare weekly and monthly content plans for the assigned Facebook page.
• Develop and regularly distribute accurate and engaging health information contents to target communities via social media platforms.
• Manage the assigned social media page or account intended to engage with beneficiaries on various platforms on social media used by Lan Pya Kyel.
• Regular engagement with targeted online users on closed social media groups such as Facebook groups, Viber groups, and Telegram channels, etc.,
• Strive to achieve monthly performance targets, including engagement metrics (likes, shares) and health outcomes (HIV testing, PrEP uptake and linkage to ART).

Health Education and Psychosocial Support

• Conduct health education sessions with target groups using Lan Pya Kyel’s established methods and digital tools.
• Verify the accuracy and relevance of the health information before sharing with online users.
• Provide Psychological First Aid (PFA) through social media platforms, as needed.
• Ensure confidentiality during the online consultations and through different types of communication channels.

Recording and Reporting

• Maintain daily activity records and submit monthly reports to the supervisor.

Other

• Ensure full compliance with Lan Pya Kyel policies, including Code of Conduct, data accuracy, and client confidentiality.
• Demonstrate flexibility and adaptability in handling assigned duties and delegated tasks as per supervisor and program requirements.
• Stays updated about the latest trends in the online communities.
• Actively contribute to the planning and implementation of special events, campaigns, and weekly/monthly activities (e.g., video recordings, photography).