Front Desk Facilitator

Data Entry and Management

• Ensure the usage of Unique Numerical Identity (UNiD) for clients who access LPK’s services.
• Accurately enter data into databases, spreadsheets, and national and organization data system (e.g., DHIS2, Open MRS, EMR, etc.), in a defined timely manner.
• Maintain and update data records regularly.
• Ensure data verification, data cleaning, accuracy, completeness, and consistency before dataset and report submission.
• Maintain strict confidentiality of all data including information of clients and staff.
• Accomplish regular data back-up according to organization data policy.

Data Collection

• Assist in collecting data through surveys, forms, interviews, and other methods, when assigned.
• Coordinate with field staff and Coordination Office for timely data submission.

Reporting and Documentation

• Generate field level reports and summaries from databases, spreadsheets and information management system.
• Maintain proper filling and documentation of data-related materials.
• Assist in compiling monthly, quarterly, and annual reports, when assigned.

Quality Assurance

• Identify data discrepancies and correct errors and help field staff for find out discrepancies and error correction.
• Assist in the implementation of data quality checks, including hosting RDQA visits.
• Provide feedback to field team on data-related issues.

Coordination and Communication

• Collaborate with Operation, Program, M&E, and IT teams as needed.
• Support capacity-building sessions on data management for outreach staff.
• Ensure prompt and effective inform to Data Officer or M&E Officer about data management challenges.

Clinic Flow

• Manage the client waiting time to get LPK service ensuring the smooth clinic flow.
• Ensure client triage and immediately inform Medical Officer about ill cases.
• Work with Clinic team (Medical Officer, Nurse, Counselor, etc.,) and Outreach team (Community Outreach Organizer-COO, Peers/Outreach workers, etc.,).
• Maintain individual client’s records/files in the designated cupboard/room, following the procedures of client record system.