Job Overview
- Ensures confidentiality of information of clients.
- Warmly welcome to the clients with service minded and conduct to meet the clients’ need in order to get the clients’ satisfaction.
- Work in line with medical officer, counsellor, front desk facilitator, Prep administrator and outreach teams for adjusting and reducing waiting hours of clients for consultation.
- Ensue in giving the token to clients for consultation and counselling sessions.
- Conduct the in and out of the clients to and from the clinic rooms smoothly and correctly.
- Ensure smooth patient flow by prioritizing clients according to clinical condition and token number.
- Make sure to keep individual patient file in cupboard and have to follow the procedure of LPK client record system.
- Record the services such as HTC, clinic services correctly in the record book.
- Ensures universal hygiene precaution and follows infection control procedures.
- To have the services in time for who needs clinical services.
- Inform Medical officer promptly when client looks like ill cases.
- Co-operate with clinic team and outreach team.
- Ensure relevant IEC materials accessible to the clients in the clinic.
- Liaises with Front Desk Facilitator and clinic team cooperatively in order to give the effective services to the clients.
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