Case Manager
Permanent - Enterprise Agreement Role 45.92 - 49.41 AUD per-hour-wageJob Overview
Why join Launch Housing
Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.
Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.
Don’t just walk past homelessness. Join the solution.
Our permanent and fixed-term employee benefits include:
• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment
About the opportunity:
• Safety – 24/7 staffed facility increases safety and security of residents
• Affordability – with rents set at a maximum of 30% of income plus service charge
• Supportive– with on-site supports to help stabilise and sustain housing and promotes independence
• Diversity - a social mix of residents enabling maintenance of a thriving community.
Why join Launch Housing
Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.
Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.
Don’t just walk past homelessness. Join the solution.
Our permanent and fixed-term employee benefits include:
• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment
About the opportunity:
• Safety – 24/7 staffed facility increases safety and security of residents
• Affordability – with rents set at a maximum of 30% of income plus service charge
• Supportive– with on-site supports to help stabilise and sustain housing and promotes independence
• Diversity - a social mix of residents enabling maintenance of a thriving community.
What you'll be doing:
- Developing long term case plans with residents and assisting them to implement strategies to achieve their goals by building on their strengths, aspirations and focusing on solutions.
- Initiating and maintaining contact with residents using flexible engagement strategies to build positive relationships that support self-determination, independence and achieve their case plan goals.
- Working closely with Unison Housing to support residents to address tenancy related issues to sustain tenancies.
- Advocating for residents in legal/housing matters through linkage to professional legal counsel and the provision of support documentation, liaison with the landlord, external mental health and legal service providers, and/or attendance at VCAT and or court.
- Advocating on behalf of residents with other agencies to ensure access and delivery of services.
- Facilitating client access to community resources and services (e.g. general health, mental health, housing, recreation etc) and work collaboratively with allied health services to achieve an inclusive and coordinated response to client needs.
- Facilitating and/or participating in case conferences as required and working proactively with residents and other supports to assist them to develop and maintain independent living skills.
What we're looking for (key selection criteria):
- A relevant tertiary qualification in human services, social work or other related disciplines.
- Experience in the delivery of support services to residents with complex needs relating to homelessness.
- Understanding of housing and homelessness policy, context and systems.
- Ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
- Maintains high level of confidentiality.
- Ability to work collaboratively with others towards effective client solutions.
- Excellent interpersonal skills and communication skills, both verbal and written.
- Well-developed organisational and time management skills.
- Excellent problem-solving skills.
- Understanding of trauma-informed care and a recovery focused principles and practice
- A valid Victorian driver’s licence (mandatory).
- Demonstrated commitment to the values of Launch Housing and our mission to end homelessness