Concessions Manager full-time (40hrs), Selfridges, London

WOULD YOU LIKE TO JOIN US IN OUR MISSION TO MAKE THE WORLD LOVE LIQUORICE?

LAKRIDS BY BÜLOW is the story of passionate craftsmanship in gourmet liquorice. Founded in 2007 by Johan Bülow on the Danish island of Bornholm, we continue our journey of creating surprising combinations and sensory experiences with liquorice at the core. The ambition remains the same: To inspire people around the world and spread the love for this unique Nordic flavour.

With the mission to make the world love liquorice - one liquorice at a time, LAKRIDS BY BÜLOW has its own stores in Denmark, Sweden, Finland, Norway, Germany, the United Kingdom, and the United Arab Emirates, as well as retail partners in more than 40 markets.

Job Description:

We're opening a new concession at Selfridges and we're looking for a Concessions Manager to lead it. This is a full-time role reporting into our UK Stores Manager, who oversees all three of our UK locations. You'll be the senior person on the ground, leading a team of up to five and taking full ownership of how the concession runs.

Selfridges attracts a genuinely premium customer — high gifting intent, international visitors, and real willingness to spend when the experience is right. Your job is to make sure it always is.

Key responsibilities:

• Taking full accountability for the concession: sales performance, team standards, and day-to-day operations

• Leading and developing a team of up to five, with a real focus on product knowledge and the art of the tasting

• Driving revenue through proactive tasting sessions — converting the curious and the sceptical into genuine fans

• Growing our customer community through our Lakrids Lovers loyalty programme

• Managing stock levels and coordinating replenishment with head office

• Building and managing the rota to cover concession hours across the team

• Operating in line with both LBB brand standards and Selfridges' own requirements

• Reporting into the UK Stores Manager on performance and operational matters

Opening hours:

Weekdays and Weekends: 9:30am - 10:15pm