Warehouse Operations Manager

About the Role

We are seeking a detail-oriented and organized Warehouse Operations Manager to serve as the primary liaison between our warehouses and internal teams. This role is crucial in ensuring the smooth execution of warehouse functions, from managing daily forecasts and inventory adjustments to coordinating custom orders and special events. This is a pivotal role within our operations team, providing an opportunity to impact key business processes and drive efficiency in a fast-paced environment. If you are a proactive, strategic thinker who thrives in a hands-on role, we encourage you to apply!

What You’ll Do

• Serve as the primary point of contact for warehouse operations, managing communications, escalations, meeting coordination, and site visits.
• Provide daily forecasts for each sales channel, including seasonal billing strategies and unit totals.
• Track and compare warehouse fulfillment metrics against forecasts to ensure service level compliance and resolve discrepancies.
• Manage priority and critical orders, ensuring key account requirements are met and accurate Ship/Cancel dates are maintained.
• Execute order adjustments and maintain accurate inventory records in NetSuite, escalating issues as necessary.
• Work closely with the Logistics team to help coordinate inbound shipments, including containers and air shipments, ensuring timely receiving and processing.
• Oversee work orders, from submission and approval through to completion, ensuring accurate tracking and communication.
• Conduct regular audits of shipping files and monthly updates, identifying opportunities for process improvement.
• Collaborate on special event management, including custom orders, and personalized products, from demand planning to fulfillment.
• Drive cost efficiencies by monitoring shipping rates, carrier methods, and corrugate consumption to implement improvements, and negotiate pricing across vendors.
• Act as the point person between Leapfrog and 3PL for Deposco integration.
• Cross train with the domestic operations specialists to help troubleshoot issues that arise within the weekly order fulfillment process.
• Additional responsibilities as assigned.

Who You Are

• 8+ years of experience in operations, logistics, or inventory management
• Previous experience directly managing relationships with 3PL warehouse locations essential
• Strong communication skills, with the ability to influence and interact with stakeholders at all levels of internal and external organizations
• Ability to travel to our 3PL warehouse locations domestically and Canada up to 50% of the time
• Strong proficiency in Microsoft Excel, experience with ERP systems (NetSuite preferred) and WMS (Deposco)
• Strong analytical skills with a keen eye for detail
• Ability to work independently and prioritize in a dynamic environment

Benefits at Leapfrog

• 15 days Paid Time Off your first year, and an additional day each year thereafter (up to 25 days), as well as company paid sick days, holidays and parental leave options
• Medical, dental, and vision insurance as well as commuter benefits and additional voluntary benefits
• Annual bonus payouts for all salaried employees, and up to a 5% 401k match with no vesting period
• Summer Fridays - from Memorial Day to Labor Day enjoy half days every Friday

Learn more about life at Leapfrog and our benefits by visiting us at www.leapfrogbrands.com

Leapfrog is currently operating under a hybrid work model, and this position will report on site to our Lincoln Park office at least 2 days per week. Additional ad-hoc in office days may be required based on business needs. Please do not apply if you are not comfortable with a hybrid work model. 

Salary Band

$80,000 - 90,000, full-time, salaried, exempt, hybrid

Please note: Most candidates can expect to be positioned within the low to mid-range of the designated compensation band. This approach is designed to set realistic expectations while providing employees with the opportunity for growth and development within their roles. Placement toward the higher end of the band may be considered based on relevant experience, specialized skills, and other qualifications.

Leapfrog Brands is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. Please note, we are unable to offer sponsorship or relocation for this position, and all new hires will be required to verify their employment eligibility through the DHS E-Verify program. 

In accordance with the Illinois Human Rights Act as amended effective January 1, 2026, Leapfrog does not use artificial intelligence (AI) to screen job applicants, evaluate candidate qualifications, or make hiring, promotion, or other employment-related decisions. All recruitment and hiring decisions are made by our human recruiting and hiring teams.