Senior Manager, People Relations & Operations

We’re looking for a Senior Manager, People Relations & Operations to elevate how Lendi Group supports, engages, and empowers its people — while leading the transformation of our People Operations team into an AI-native function.

This role is designed for a strategic HR leader who thrives on solving complex people challenges, shaping culture, and embedding trusted partnerships across the business.

You’ll be the go-to expert for employee relations, people systems, and culture shaping, ensuring our processes and tools enable our people to do their best work. Reporting to the General Manager, Credit & Operations, you’ll play a pivotal role in shaping the next evolution of our People function, blending empathy, compliance, and innovation.

What You’ll Own

Strategic HR Leadership & Business Partnering

• Lead and develop a high-performing People Partnering & Experience team across Australia and the Philippines.
• Act as a trusted advisor to senior leaders, providing strategic guidance on employee relations, compliance, and organisational effectiveness.
• Take ownership of complex and sensitive ER matters, driving fair, consistent, and values-aligned outcomes.
• Strengthen leadership capability through coaching, proactive support, and evidence-based HR insights.
• Manage the end-to-end people policy lifecycle, from design through to delivery.

People Systems & AI-Enabled Transformation

• Lead the evolution of our people systems and tools to enhance the employee experience through smart, human-centred automation.
• Design human + AI workflows that remove friction from administrative processes while preserving a personal and empathetic experience.
• Oversee Lendi’s People Systems & Experience AI agents to ensure technology helps deliver fast, accurate, and high-quality support.
• Promote the responsible and ethical use of AI across our People team, making sure it aligns with our culture and values.