General Manager, Aussie Retail

Franchise Retail Strategy & Channel Growth

• Develop and execute the national Franchise Retail growth strategy aligned to Group objectives
• Scale the Retail footprint while protecting unit economics
• Drive sustained productivity uplift across the franchise network
• Ensure long-term channel sustainability and margin discipline.

Inspirational Network Leadership

• Lead and coach State Managers to build high-performing, growth-oriented teams
• Build strong, trusted partnerships across the franchisee network
• Foster a culture of accountability, collaboration and customer excellence
• Act as a visible and credible leader across the Retail channel.

Performance & Commercial Accountability

• Own Retail P&L and operating budget
• Monitor productivity metrics (lodgements, DPH, conversion, attachment)
• Drive structured business planning and disciplined performance management
• Embed data-informed leadership supported by our Agentic platform.

Operating Model & Innovation

• Lead adoption of agent-assisted leadership tools to increase decision velocity
• Champion the integration of Retail within the Find–Buy–Own ecosystem
• Drive alignment between retail and broader distribution functions.

Leadership

• Serve as a senior member of the Distribution Leadership Team, contributing to strategic direction, decision-making, and organisational leadership.
• Demonstrate cabinet solidarity and executive presence
• Lead with integrity, accountability and long-term growth focus.

Key Measurements

• Retail revenue and contribution margin
• Franchisee productivity and settlement growth
• Network headcount growth and retention
• State-level NPS and engagement
• Campaign adoption and product penetration
• Budget performance and cost management.