IT Supervisor

Position Overview

The IT Supervisor (Infrastructure) is responsible for maintaining, monitoring, and supporting the organization’s IT infrastructure. This includes servers, networks, storage systems, and related hardware/software to ensure optimal performance, security, and availability. The role involves troubleshooting technical issues, assisting end-users, and supporting infrastructure projects.

Key Responsibilities

• Infrastructure Maintenance & Support
  • Monitor and maintain servers, networks, and storage systems.
  • Perform routine system checks, backups, and updates.
  • Troubleshoot and resolve hardware, software, and network issues.
• User Support
  • Provide technical assistance to staff on infrastructure-related issues.
  • Respond to support tickets and escalate complex problems when necessary.
  • Train users related best practices for IT systems and security.
• System Administration
  • Managing user accounts, permissions, and access controls.
  • Ensure patch management and system updates are applied regularly.
  • Maintain documentation of infrastructure configurations and changes.
• Network & Security
  • Managing control on network performance and implement improvements.
  • Managing firewall, VPN, and security system management which deployed in local end market.
  • Leading compliance  related IT security policies and standards.
• Project Support
  • Assist Center of Expertise in IT infrastructure upgrades, migrations, and deployments.
  • Collaborate with regional/group IT teams on new technology implementations.
  • Managing disaster recovery planning and testing with user
  • Leading hyper-care system implementation as part of change management