Advisor, Client Experience

Are you looking to advance your career by joining a team of passionate and motivated professionals who bring their talents to the healthcare system?    

Dare to take the leap and realize your full potential with us in an inspiring and dynamic environment that values flexibility, teamwork, learning, and excellence.

What will your days be like at LGI Healthcare Solutions? 

You will support customers in the optimal use of LGI Healthcare Solutions' financial management solution (FMMS). You will deliver quality customer support on time. You will process and resolve queries promptly to achieve the level of service negotiated with customers. 

How will your contributions be showcased?

• Customer service 
  • Provide first-level customer service by creating and handling requests, documenting them, resolving them, and following up until they are closed;
  • Reproduce the problem or anomaly described by the external customer in the use of the software on internal databases to direct the correction to the right department;
  • Prioritize customer requests according to the severity of the problem, to identify situations that may require escalation;
  • Create change requests and improvement requests and have them reviewed by the expert;
  • Writing and/or reviewing documentation for customers;
  • Occasional participation in quality control activities and delivery of releases.
• Self-training 
  • Ensure continuous learning of administrative solutions through self-training with a view to versatility.