Job Overview
- Perform installation, upgrade, enhancement, relocation, and migration activities for products and their components according to each client’s specific environment, using established procedures and tools (these activities are performed remotely);
- Support clients in problem resolution through root cause analysis, solution implementation, and ensuring the client’s needs are met;
- Participate in processing customer requests using the appropriate support tool;
- Communicate directly with clients during the execution of work and act as the central point of contact for follow-up on outstanding issues;
- Respond to requests for information and questions related to operational and equipment software by providing internal Level 2 support;
- Advise clients on the latest products, system operations, and during the implementation phase of new hardware and software;
- Produce and keep documentation related to team procedures and processes up to date;
- Update client inventory information in the appropriate tool to ensure data integrity.
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