Giving Operations Specialist
Full-Time/ Salary
Job Overview
The Giving Operations Specialist is primarily responsible for supporting the day-to-day operations of Life.Church's giving systems across multiple platforms. This role focuses on accurate data entry and processing, executing routine audits and verifications, and assisting with giver support while coordinating with technical teams to address system needs. The Giving Operations Specialist utilizes their skillset to deliver outcomes that align with the direction of their team to further Life.Church’s mission and to reach people for Christ.
At Life.Church, we exist to lead people to become fully devoted followers of Christ. It’s been our mission since 1996 and has guided us every day. Leading people isn’t just an expectation; it’s a necessity. It’s a cornerstone of our culture. That's why we’re always seeking leaders—leaders like you—to bring your skills to life. We are one church meeting in multiple locations, and we want to help you become the person God made you to be.
The Giving Operations Specialist is primarily responsible for supporting the day-to-day operations of Life.Church's giving systems across multiple platforms. This role focuses on accurate data entry and processing, executing routine audits and verifications, and assisting with giver support while coordinating with technical teams to address system needs. The Giving Operations Specialist utilizes their skillset to deliver outcomes that align with the direction of their team to further Life.Church’s mission and to reach people for Christ.
At Life.Church, we exist to lead people to become fully devoted followers of Christ. It’s been our mission since 1996 and has guided us every day. Leading people isn’t just an expectation; it’s a necessity. It’s a cornerstone of our culture. That's why we’re always seeking leaders—leaders like you—to bring your skills to life. We are one church meeting in multiple locations, and we want to help you become the person God made you to be.
What You’ll Do
- Partner with our data team to provide accurate weekly giving reports
- Maintain accurate and secure Giver records for both Life.Church and YouVersion
- Lead the preparation of Giving Statements at year-end
- Perform routine audits for both Life.Church and YouVersion
- Monitor giving reports provided to leadership and flag data issues
- Ensure record completeness for advantaged giving and provide acknowledgements
- Maintain policy documentation with proper IRS citations and sources
- Partner with technical teams regarding database and systems projects
- Provide exceptional secondary customer service for both Life.Church and YouVersion Givers
- Partner with the team on daily ticket support
- Partner with the Campus Giving Specialist on weekend giving and campus support
- Provide additional weekend or holiday coverage as needed
- Assist with solving complex giver issues as needed
Skills Needed to Succeed
- Detail-oriented with exceptional organizational skills and follow-through
- Strong analytical abilities with a knack for identifying discrepancies and solving complex problems
- Proficient in database management and comfortable learning new technical systems
- Joyfully and passionately provide excellent customer service
- Ability to self-motivate, make independent decisions, and solve problems
- A gifted communicator; in writing, on the phone, and in person
- Maintains flexibility to adapt to changes and take on new responsibilities as the organization grows
- Ability to collaborate with others and work independently
- Ability to coordinate project activities, track progress, and deliver timely updates to leaders
- High School Diploma or GED
- 2-4 years of related work experience in operations or administration roles
Benefits We Offer
・ Paid parental leave, including maternity, paternity, and adoption leave.
・ Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons.
・ Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health.
・ Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase.
・ Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.
・ Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health.
・ Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. It doesn’t stop there—the more years on staff, the greater the investment!
・ $160 annually in development dollars for team members to invest in their professional growth.
・ Casual dress and work environment.
Our Beliefs, Culture, and Commitment to Diversity
At Life.Church, every staff member, and intern is a minister and is expected to engage in the church's ministry fully. We consider ministry readiness and an individual’s capacity to represent Life.Church’s beliefs as a minister during the selection process for all staff and intern positions. An essential function within every position held by a staff member or intern at Life.Church is to uphold and represent the beliefs of Life.Church. Learn more about what we believe at Life.Church.
While we unite around our mission, we know unity doesn’t mean uniformity. Our calling is too great, and our mission is too important not to be intentional about strengthening our team through diversity. We know that diverse perspectives in race, ethnicity, background, age, and gender are essential to reaching the world for Christ. To learn more about how we strengthen our team through diversity, visit our careers page.
All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only.