CVENT System Administrator - Bangalore

Key Responsibilities:

System Administration & User Access

• Create, update, or deactivate user accounts based on organizational needs.
• Assign and modify user roles to ensure appropriate permissions.
• Manage event roles, ensuring unique naming conventions and historical integrity.

Platform Configuration & Event Management

• Create and maintain standardized platform assets, including reusable event and session templates, registration workflows, form libraries, and global settings. Ensure consistency and historical integrity by enforcing naming conventions, event lifecycle standards, and retention/archival rules.
• Design, configure, and manage automated notifications, status updates, and search settings to streamline event workflows and enhance attendee communication.
• Validate templates and configurations in sandbox/staging, perform pre-launch QA/test runs, and coordinate configuration promotion to production to reduce incidents and ensure go/no-go readiness.

Security, Compliance & Governance

• Serve as the first point of contact for system issues; troubleshoot and resolve problems efficiently. -Regularly review and adjust permissions to align with organizational needs.
• Maintain security best practices across the platform.
• Document incidents and resolutions for continuous improvement.

Data Integrity & Reporting

• Ensure compliance with data management principles and maintain historical reporting accuracy.
• Collaborate with Data Analytics to validate reporting, ensure data quality, and deliver operational insights.

Documentation, Training & Support

• Maintain up-to-date governance, process documentation, SOPs, and knowledge base articles, ensuring all materials are accurate, current, and aligned with organizational standards
• Provide training on platform functionalities for core teams and users.
• Share updates on new features and best practices to maximize engagement.

Continuous Improvement

• Stay updated on CVENT platform enhancements and industry best practices. -Incorporate user feedback to improve system usability and efficiency.
• Continuous improvement - leverage AI to support the many capabilities of CVENT.