#194 - M365 Administrator - Chinese

Responsibilities:

• Take new cases and follow up on all active cases
• Case documentation
• Ensure escalated cases are getting traction
• Check mailbox to ensure that:
  • Previous cases are not reopen/ reopen if needed
  • Emails send to everyone about community updates and process updates
  • Emails related to open cases
• Attend weekly meeting with a Team Lead to reinforce important topics, processes updates and other topics
• Attend workshops and Q&A sessions if needed
• Participate in Pilots
• Update all trackers requested by the Team Leads