Salesforce Engineer

Key Responsibilities

• Create standard SDLC artifacts including Business Requirement Documents (BRDs), User Stories, Functional Specifications, and System Design documentation.
• Elicit requirements through interviews, workshops, document analysis, surveys, and workflow analysis.
• Configure declarative Salesforce solutions and automations.
• Own and contribute to Salesforce Sales Cloud and/or Service Cloud configurations.
• Provide day-to-day support to engineering and business stakeholders.
• Design and execute Unit, QA, Regression, and User Acceptance Testing.
• Support system integrations using REST and SOAP APIs.
• Contribute to change management efforts in partnership with training and communications stakeholders.
• Operate effectively within Agile frameworks and adapt to shifting priorities.